Certificate/Diploma in Employee Assistance and Social Support

Course overview

The Diploma in Employee Assistance and Social Support is a two-year, blended learning training programme for staff working or intending to work in Employee Assistance Programmes (EAPs). The programme provides knowledge and basic training in the skills necessary to fulfil the role of an EAP practitioner. The programme is broadly based in recognition of the very different functions and responsibilities allocated to the EAP support role in different types of enterprise and organisations.


On successful completion of the course, participants will be able to:


• Describe and explain the origins of Employee Assistance and differing national approaches to EAP policies, legislation and practice in the European Union.

• Demonstrate in their work an ability to use a wide range of interpersonal skills appropriate to the needs of their clients.

• Demonstrate the ability to respond with appropriate skills to a wide range of frequently occurring workplace problems.

• Describe and advise on different ways of providing EAP services in a workplace.

Key facts

Entry requirements

Applicants must have reached 21 years of age by January 1 of the year of entry. Applicants should have appropriate experience in some area of Human Resources or Employee Assistance and should be in a position to undertake course assignments and projects in Human Resources or EAP setting

Duration: 2 years, part-time

Next start date: Please contact the Programme Administrator

ECTS weighting: 90 ECTS (45 ECTS per each academic year)

Average intake: 25

Closing date: Please contact the Programme Administrator for further information; see below.

NFQ level: 7

Mode of study: Blended-learning

Course outline

The following are the range of modules (five per year) available on this programme:


Year 1


The modules in the Certificate year (Year 1) focus on the basic knowledge and skills for the practice of employee assistance:


- Individual Help in the Employee Assistance Process

- Employee Assistance: Origins, Principles and Organisation

- Problem Management and Creativity

- Negotiations and Negotiation Skills

- The Legal and Policy Framework of EAP

- Work-based Project


Year 2


In the Diploma year (Year 2), the focus is on workplace problems that are encountered particularly frequently.   Processes and procedures for managing and coping with these problems are explained and the interpersonal skills needed at the various stages of these procedures identified and practised. The modules in the second year are:


- Practical Research and Writing

- Employee Assistance – Psychological Trauma

- Depression and Common Mental Disorders in EAP

- Responding to Substance Misuse in the Workplace

- Employee Assistance – Bullying and Harassment

- Work-based Project (Credits: 10 ECTS) Course outline

Applications and selections

Applications have closed for 2014-2015.

Note: A non-refundable application fee of €30 is required. 



A fees scholarship of up to 30% may be available for students who wish to upskill for the purposes of re-employment. Students must be registered as unemployed and in receipt of one of the following:

- Job Seekers Benefit

- Job Seekers Allowance

- One-Parent Family Allowance

- Disability Allowance

- Social Insurance Contribution Credits

- Community Employment Scheme

Fee Scholarship Application form 2014-2015


Requirements and assessment

Participants are required to attend five, two-day, module workshops each year guided by tutors from NUI Galway. Workshop locations are selected to be geographically accessible to the majority of students. Attendance at workshops is a key programme requirement. A full set of self-instructional learning material is provided at the start of each module. The time it takes to work through each module depends on the individual student.


Assessment is by means of an assignment for each module plus an end of year project.

Find out more

Programme Administrator

Adult Training and Education Studies

Centre for Adult Learning and Professional Development

NUI Galway, Nuns' Island


T: 091 494055
E: openlearningcentre@nuigalway.ie


Fees for this course

EU (Total): €2,900 p.a. 2014/15

A fees scholarship of up to 30% may be available for students who wish to upskill for the purposes of re-employment - see section titled "Applications and selections" below for further details.